IT Operations

Our Infrastructure

Every successful operation requires a solid foundation. We operate two datacenters one in Oslo, Norway and one in Karlstad, Sweden, connected through our high-speed, redundant 1Gb and 10Gb links. The datacenters can easily accommodate dual-site set-up rigs with high-bandwidth needs.

Our own virtualization infrastructure predates young startups like Amazon EC2 by years. We provide clusters based on hardware selected to provide the utmost in speed and reliability. Even if one hypervisor were to fail, your virtual machines will be automatically allocated to a new hypervisor, offering true high availability and no worries about significant downtime due to hardware failures.

We have helped several of our customers to build their own private clouds based on our own infrastructure combined with customer-dedicated servers. This ensures total control of the available hardware resources, having dedicated servers on standby for any of your future needs. 

Tools

Efficient tools are an essential part of any high availability operation today. In a nutshell, open source software has been proven to provide better value, lower costs and improved security, addressing the most important enterprise considerations today.

Puppet

A model-driven framework designed to efficiently manage servers, the most critical element of today’s datacenter infrastructure. Puppet allows us to manage servers in a highly efficient and consistent manner, enterprise-wide. This configuration-management system automates routine tasks, minimising operator errors, and makes it easier to track and roll back changes.

Icinga/Munin

Our monitoring tools, Icinga and Munin, give us the flexibility to scale and customise any probes needed for your system. Connected to our SMS-based alarm system, Icinga regularly probes for faults and problems in hardware, operating systems and applications. Munin trends probe results over weeks, months and years, enabling us to view both historic data and predict possible future problems. Automatically detected future problems in Munin can also trigger an alarm in Icinga, giving us the ability to automatically and proactively fix problems before they occur.

Portal

In our customer portal, you will find relevant information like new and historic tickets, downtime warnings, current system documentation, hardware and instance overview, trends and graphs from our monitoring tools and network usage graphs. This tool can be further adapted in order to give you new insights.

OrganiSation

We are a customer-centric team that focuses on the customer before the technology. Our highly skilled technicians draw on a problem-solving culture built up over a decade of IT operations for our customers, working closely with developers in both rolling out new applications and fixing current ones.

Our IT Operating Services include

• server housing
• virtual servers in our private cloud
• continuous monitoring of load, stability and performance
• restoration of services
• basic software upgrades
• software and database tuning